Friday, August 18, 2017

FunCom Point Conversion

FunCom did it again.  How to make a horrid decision that annoys/pisses off/kicks in the teeth of their player base.

 Apparently they do NOT get that the veterans that have stuck with them through all the trials and tribulations of TSW and paid money over and above the GM (lifetime sub), to keep Secret World going are not their private punching bag.  70% of current Secret World Legends players are VETERANS.  SEVENTY PERCENT!  Can they not do the math?

I for one, am sick to death of their lying and bait and switch tactics.  They've KNOWN for over a year (some hazard a guess as early as 2015)  how this was going to play out, yet they keep stringing people along.

This recent news cost them the last of my goodwill.  The $150 of Funcom points (purchased in May/June of 2016 BEFORE the cutoff date) are sitting unused in TSW and will sit there apparently along with all the money spent on Bank Space and extra Character slots. 

Hard lesson to learn, but the trust is gone and I won't financially be supporting FunCom going forward.  I'm going to be a F2P leech and enjoy the game without contributing a penny. 

Brilliant business plan there FunCom, again.  Screw your loyal supporters, again.  I still love The Secret World and even SWL, but I won't play any future FC games.  They've sunk to a new low in my opinion of an ethical company.

 If this is a concern of yours, make your voice heard on either the Secret World Legends Discord thread or Reddit - as that's all FC listens to. 


submitted by Odonoptera aka AndyB, Community Manager[M] - announcement

The Funcom Point to Aurum Exchange service is now available. This service is provided for players that were playing The Secret World and then switched to Secret World Legends. The exchange will allow those players to convert their recently purchased Funcom Points to Aurum.
This service will be available from today (August 18, 2017) to September 4, 2017. At that point both the Funcom Point to Aurum Exchange service and the TSW Legacy Transfer service will be disabled.
To take part in the exchange you must be playing on a copied Secret World Legends account (ie there is a TSW account that your account was created from).
  • This service exchanges all your eligible Funcom Points to Aurum. There are no partial exchanges allowed.
  • The max amount of Funcom Points allowed to exchange is 12,000.
  • Only Funcom Points purchased from July 1st 2016 to June 26th 2017 are eligible for exchange.
  • Bonus points are NOT eligible for exchange.
  • Funcom points to Aurum are exchanged at a 12 to 10 ratio. (1201 Funcom points exchanges into 1000 Aurum, with 1 Funcom Point remaining)
  • The exchange is not reversible
  • This process is a onetime event and cannot be repeated
  • You MUST have at least 1 character on your Secret World Legends account to use this service.
The service is available from your account page. Log in to your account and click the “Funcom Point to Aurum Exchange” button under Account Services. Follow the directions on screen.
Please note that this service may take up to 10 minutes to deliver the Aurum in game. The process will work if you are online or offline.
If you have any nitty-gritty account and billing questions, Customer Service can help you via Live Chat. I can't talk about your account details here, but I'm happy to field questions in this thread. Thank you! :)


Oh they've also removed your Secret World payment history.  You need to go through Age of Conan or Anarchy Online and enter your account info there to see the old TSW account info and what you've paid.

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